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Store Policies
Placing an Order:
Orders can be placed on our website 24 hours a day 7 days a week.
Order Processing Time:
It may take approximately one or two business days to process an order before it ships, provided that the merchandise is in stock and that we are able to complete the address verification and payment process. The estimated time of arrival is determined by the chosen method of shipping and the carrier's local delivery guidelines.
Order Change / Cancellation:
You may request an order change or cancellation by phone as long as it has not been processed for shipping.
If your order was shipped before you requested a cancellation or before any changes could be made, you can refuse delivery and we will refund you for the purchase less our shipping and processing cost.
We are unable to reinstate an order once it has been cancelled. You may place a new order subject to our current availability and pricing.
Warranty Terms:
Sumix provides a two-year warranty for USB 3.0 cameras and one-year warranty for USB 2.0 and Gigabit Ethernet cameras.
Product warranty remains valid provided the product was properly installed and used.
Product warranty does not apply if defects, malfunctions, or failures of the warranted product were caused by:
- Damage resulting of accident (such as floods, fire, etc.)
- Environmental and atmospheric disturbances
- External forces
- Disassembling
- Wrong environment conditions for storing (dampness, low/high operating temperature, that is not provided by the physical characteristics of device)
- Host computer malfunction, incorrect cabling
- Damage caused by misuse, abuse (dropped, scratched, etc.), unauthorized alteration or repair
This warranty is limited to the repair and/or replacement, at SUMIX sole discretion, of the defective product during its warranty period.
If the product was damaged by one of the reasons indicated above, Customer may still replace defective product after the advance payment (the cost of the replaced product in this case is negotiable and depends on the level of defect of the returned product).
The customer agrees to assume the risk of loss or damage during transit, to prepay shipping charges, and to use the original shipping container or equivalent.